[{"data":1,"prerenderedAt":358},["ShallowReactive",2],{"help-article-bestellingen-bestellingen-afhandelen-en":3,"help-index-en":39},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":38},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":8,"title":9},"bestellingen","Orders",[11,14,18,20,22,30,34,36],{"type":12,"html":13},"paragraph","\u003Cp>Under \u003Cb>Orders\u003C\u002Fb> you see everything coming in, whatever channel it came from. There are three views: \u003Cb>List\u003C\u002Fb>, \u003Cb>Order board\u003C\u002Fb> and \u003Cb>Payments\u003C\u002Fb>.\u003C\u002Fp>",{"type":15,"text":16,"level":17},"heading","The order board",2,{"type":12,"html":19},"\u003Cp>The order board is meant for during service: large cards you move along with a single tap. Handy on a tablet in the kitchen or behind the bar.\u003C\u002Fp>",{"type":12,"html":21},"\u003Cp>An order moves through these statuses:\u003C\u002Fp>",{"type":23,"items":24},"list",[25,26,27,28,29],"New — just came in","Preparing — the kitchen is working on it","Ready — can be collected or served","Completed — the guest has received it","Cancelled — not going ahead",{"type":31,"variant":32,"text":33},"callout","tip","On the order board you can filter by status and by “Paid only”. During a busy service that leaves just what actually needs doing.",{"type":15,"text":35,"level":17},"The list",{"type":12,"html":37},"\u003Cp>The list view is for looking things up. You can filter by status and search by order number, name or email address. Click an order to see what was ordered and how it was paid.\u003C\u002Fp>","2026-07-31T21:54:06+02:00",[40,55,114,137,156,166,217,260,279,298,317,328,343],{"slug":41,"icon":42,"color":43,"title":44,"description":45,"articles":46},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[47,51],{"slug":48,"title":49,"excerpt":50},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":52,"title":53,"excerpt":54},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":56,"icon":57,"color":58,"title":59,"description":60,"articles":61},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[62,66,70,74,78,82,86,90,94,98,102,106,110],{"slug":63,"title":64,"excerpt":65},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":67,"title":68,"excerpt":69},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":71,"title":72,"excerpt":73},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":75,"title":76,"excerpt":77},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":79,"title":80,"excerpt":81},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":83,"title":84,"excerpt":85},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":87,"title":88,"excerpt":89},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":91,"title":92,"excerpt":93},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":95,"title":96,"excerpt":97},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":99,"title":100,"excerpt":101},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":103,"title":104,"excerpt":105},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":107,"title":108,"excerpt":109},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":111,"title":112,"excerpt":113},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":115,"icon":116,"color":117,"title":118,"description":119,"articles":120},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[121,125,129,133],{"slug":122,"title":123,"excerpt":124},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":126,"title":127,"excerpt":128},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":130,"title":131,"excerpt":132},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":134,"title":135,"excerpt":136},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":138,"icon":139,"color":140,"title":141,"description":142,"articles":143},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[144,148,152],{"slug":145,"title":146,"excerpt":147},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":149,"title":150,"excerpt":151},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":153,"title":154,"excerpt":155},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":8,"icon":157,"color":158,"title":9,"description":159,"articles":160},"receipt","#DB2777","Handling incoming orders and finding payments.",[161,162],{"slug":4,"title":5,"excerpt":6},{"slug":163,"title":164,"excerpt":165},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":167,"icon":168,"color":169,"title":170,"description":171,"articles":172},"reserveringen","calendar-days","#7C3AED","Reservations","The agenda, table service, statuses and all reservation settings.",[173,177,181,185,189,193,197,201,205,209,213],{"slug":174,"title":175,"excerpt":176},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":178,"title":179,"excerpt":180},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":182,"title":183,"excerpt":184},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":186,"title":187,"excerpt":188},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":190,"title":191,"excerpt":192},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":194,"title":195,"excerpt":196},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":198,"title":199,"excerpt":200},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":202,"title":203,"excerpt":204},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":206,"title":207,"excerpt":208},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":210,"title":211,"excerpt":212},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":214,"title":215,"excerpt":216},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":218,"icon":219,"color":220,"title":221,"description":222,"articles":223},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[224,228,232,236,240,244,248,252,256],{"slug":225,"title":226,"excerpt":227},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":229,"title":230,"excerpt":231},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":233,"title":234,"excerpt":235},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":237,"title":238,"excerpt":239},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":241,"title":242,"excerpt":243},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":245,"title":246,"excerpt":247},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":249,"title":250,"excerpt":251},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":253,"title":254,"excerpt":255},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":257,"title":258,"excerpt":259},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":261,"icon":262,"color":263,"title":264,"description":265,"articles":266},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[267,271,275],{"slug":268,"title":269,"excerpt":270},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":272,"title":273,"excerpt":274},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":276,"title":277,"excerpt":278},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":280,"icon":281,"color":282,"title":283,"description":284,"articles":285},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[286,290,294],{"slug":287,"title":288,"excerpt":289},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":291,"title":292,"excerpt":293},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":295,"title":296,"excerpt":297},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":299,"icon":300,"color":301,"title":302,"description":303,"articles":304},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[305,309,313],{"slug":306,"title":307,"excerpt":308},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":310,"title":311,"excerpt":312},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":314,"title":315,"excerpt":316},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":318,"icon":319,"color":320,"title":321,"description":322,"articles":323},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[324],{"slug":325,"title":326,"excerpt":327},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":329,"icon":330,"color":331,"title":332,"description":333,"articles":334},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[335,339],{"slug":336,"title":337,"excerpt":338},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":340,"title":341,"excerpt":342},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":344,"icon":345,"color":346,"title":347,"description":348,"articles":349},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[350,354],{"slug":351,"title":352,"excerpt":353},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":355,"title":356,"excerpt":357},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448222]