[{"data":1,"prerenderedAt":343},["ShallowReactive",2],{"help-article-kassa-apparaten-werken-zonder-internet-en":3,"help-index-en":24},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":23},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":8,"title":9},"kassa-apparaten","Register devices",[11,14,16,20],{"type":12,"html":13},"paragraph","\u003Cp>If the internet drops you can simply carry on. The register stores receipts on the device itself and sends them automatically once the connection is back.\u003C\u002Fp>",{"type":12,"html":15},"\u003Cp>You see this in the message \u003Cb>Receipts without internet — will be sent automatically\u003C\u002Fb>, along with how many are still waiting. Once the connection returns it changes to \u003Cb>syncing...\u003C\u002Fb> and they go through by themselves.\u003C\u002Fp>",{"type":17,"variant":18,"text":19},"callout","warning","Do not switch the device off or clear browser data while receipts are waiting. They only exist locally at that point and would be lost.",{"type":17,"variant":21,"text":22},"info","Online payments understandably do not work without a connection. Cash and card carry on as normal; the receipt is written away properly later.","2026-07-31T22:03:38+02:00",[25,40,99,117,136,151,202,245,264,283,302,313,328],{"slug":26,"icon":27,"color":28,"title":29,"description":30,"articles":31},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[32,36],{"slug":33,"title":34,"excerpt":35},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":37,"title":38,"excerpt":39},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":41,"icon":42,"color":43,"title":44,"description":45,"articles":46},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[47,51,55,59,63,67,71,75,79,83,87,91,95],{"slug":48,"title":49,"excerpt":50},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":52,"title":53,"excerpt":54},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":56,"title":57,"excerpt":58},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":60,"title":61,"excerpt":62},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":64,"title":65,"excerpt":66},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":68,"title":69,"excerpt":70},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":72,"title":73,"excerpt":74},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":76,"title":77,"excerpt":78},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":80,"title":81,"excerpt":82},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":84,"title":85,"excerpt":86},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":88,"title":89,"excerpt":90},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":92,"title":93,"excerpt":94},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":96,"title":97,"excerpt":98},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":8,"icon":100,"color":101,"title":9,"description":102,"articles":103},"tablet-smartphone","#0891B2","Pairing a tablet, signing in with a PIN and the customer display.",[104,108,112,116],{"slug":105,"title":106,"excerpt":107},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":109,"title":110,"excerpt":111},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":113,"title":114,"excerpt":115},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":4,"title":5,"excerpt":6},{"slug":118,"icon":119,"color":120,"title":121,"description":122,"articles":123},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[124,128,132],{"slug":125,"title":126,"excerpt":127},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":129,"title":130,"excerpt":131},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":133,"title":134,"excerpt":135},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":137,"icon":138,"color":139,"title":140,"description":141,"articles":142},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[143,147],{"slug":144,"title":145,"excerpt":146},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":148,"title":149,"excerpt":150},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":152,"icon":153,"color":154,"title":155,"description":156,"articles":157},"reserveringen","calendar-days","#7C3AED","Reservations","The agenda, table service, statuses and all reservation settings.",[158,162,166,170,174,178,182,186,190,194,198],{"slug":159,"title":160,"excerpt":161},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":163,"title":164,"excerpt":165},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":167,"title":168,"excerpt":169},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":171,"title":172,"excerpt":173},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":175,"title":176,"excerpt":177},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":179,"title":180,"excerpt":181},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":183,"title":184,"excerpt":185},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":187,"title":188,"excerpt":189},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":191,"title":192,"excerpt":193},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":195,"title":196,"excerpt":197},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":199,"title":200,"excerpt":201},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":203,"icon":204,"color":205,"title":206,"description":207,"articles":208},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[209,213,217,221,225,229,233,237,241],{"slug":210,"title":211,"excerpt":212},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":214,"title":215,"excerpt":216},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":218,"title":219,"excerpt":220},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":222,"title":223,"excerpt":224},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":226,"title":227,"excerpt":228},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":230,"title":231,"excerpt":232},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":234,"title":235,"excerpt":236},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":238,"title":239,"excerpt":240},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":242,"title":243,"excerpt":244},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":246,"icon":247,"color":248,"title":249,"description":250,"articles":251},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[252,256,260],{"slug":253,"title":254,"excerpt":255},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":257,"title":258,"excerpt":259},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":261,"title":262,"excerpt":263},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":265,"icon":266,"color":267,"title":268,"description":269,"articles":270},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[271,275,279],{"slug":272,"title":273,"excerpt":274},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":276,"title":277,"excerpt":278},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":280,"title":281,"excerpt":282},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":284,"icon":285,"color":286,"title":287,"description":288,"articles":289},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[290,294,298],{"slug":291,"title":292,"excerpt":293},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":295,"title":296,"excerpt":297},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":299,"title":300,"excerpt":301},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":303,"icon":304,"color":305,"title":306,"description":307,"articles":308},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[309],{"slug":310,"title":311,"excerpt":312},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":314,"icon":315,"color":316,"title":317,"description":318,"articles":319},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[320,324],{"slug":321,"title":322,"excerpt":323},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":325,"title":326,"excerpt":327},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":329,"icon":330,"color":331,"title":332,"description":333,"articles":334},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[335,339],{"slug":336,"title":337,"excerpt":338},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":340,"title":341,"excerpt":342},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871447723]