[{"data":1,"prerenderedAt":355},["ShallowReactive",2],{"help-article-klanten-en-marketing-een-nieuwsbrief-versturen-en":3,"help-index-en":36},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":35},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":8,"title":9},"klanten-en-marketing","Customers & marketing",[11,14,29,33],{"type":12,"html":13},"paragraph","\u003Cp>Under \u003Cb>Marketing\u003C\u002Fb> there are four tabs: \u003Cb>Newsletter\u003C\u002Fb>, \u003Cb>Campaigns\u003C\u002Fb>, \u003Cb>Email templates\u003C\u002Fb> and \u003Cb>Automation\u003C\u002Fb>.\u003C\u002Fp>",{"type":15,"items":16},"steps",[17,20,23,26],{"title":18,"text":19},"Check your subscribers","The Newsletter tab shows how many people signed up and how many are still active.",{"title":21,"text":22},"Create a template","On Email templates you build the layout of your email. You can reuse it for later campaigns.",{"title":24,"text":25},"Create a campaign","On Campaigns you pick the subject, the template and the recipients.",{"title":27,"text":28},"Send or schedule","You can send straight away or schedule a moment.",{"type":30,"variant":31,"text":32},"callout","warning","Send a test to yourself first. A newsletter that has gone out cannot be pulled back.",{"type":12,"html":34},"\u003Cp>After sending you can see per campaign how many people opened it and what they clicked.\u003C\u002Fp>","2026-07-31T21:45:28+02:00",[37,52,111,134,153,168,219,262,281,300,314,325,340],{"slug":38,"icon":39,"color":40,"title":41,"description":42,"articles":43},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[44,48],{"slug":45,"title":46,"excerpt":47},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":49,"title":50,"excerpt":51},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":53,"icon":54,"color":55,"title":56,"description":57,"articles":58},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[59,63,67,71,75,79,83,87,91,95,99,103,107],{"slug":60,"title":61,"excerpt":62},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":64,"title":65,"excerpt":66},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":68,"title":69,"excerpt":70},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":72,"title":73,"excerpt":74},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":76,"title":77,"excerpt":78},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":80,"title":81,"excerpt":82},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":84,"title":85,"excerpt":86},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":88,"title":89,"excerpt":90},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":92,"title":93,"excerpt":94},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":96,"title":97,"excerpt":98},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":100,"title":101,"excerpt":102},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":104,"title":105,"excerpt":106},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":108,"title":109,"excerpt":110},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":112,"icon":113,"color":114,"title":115,"description":116,"articles":117},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[118,122,126,130],{"slug":119,"title":120,"excerpt":121},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":123,"title":124,"excerpt":125},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":127,"title":128,"excerpt":129},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":131,"title":132,"excerpt":133},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":135,"icon":136,"color":137,"title":138,"description":139,"articles":140},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[141,145,149],{"slug":142,"title":143,"excerpt":144},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":146,"title":147,"excerpt":148},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":150,"title":151,"excerpt":152},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":154,"icon":155,"color":156,"title":157,"description":158,"articles":159},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[160,164],{"slug":161,"title":162,"excerpt":163},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":165,"title":166,"excerpt":167},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":169,"icon":170,"color":171,"title":172,"description":173,"articles":174},"reserveringen","calendar-days","#7C3AED","Reservations","The agenda, table service, statuses and all reservation settings.",[175,179,183,187,191,195,199,203,207,211,215],{"slug":176,"title":177,"excerpt":178},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":180,"title":181,"excerpt":182},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":184,"title":185,"excerpt":186},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":188,"title":189,"excerpt":190},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":192,"title":193,"excerpt":194},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":196,"title":197,"excerpt":198},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":200,"title":201,"excerpt":202},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":204,"title":205,"excerpt":206},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":208,"title":209,"excerpt":210},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":212,"title":213,"excerpt":214},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":216,"title":217,"excerpt":218},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":220,"icon":221,"color":222,"title":223,"description":224,"articles":225},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[226,230,234,238,242,246,250,254,258],{"slug":227,"title":228,"excerpt":229},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":231,"title":232,"excerpt":233},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":235,"title":236,"excerpt":237},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":239,"title":240,"excerpt":241},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":243,"title":244,"excerpt":245},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":247,"title":248,"excerpt":249},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":251,"title":252,"excerpt":253},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":255,"title":256,"excerpt":257},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":259,"title":260,"excerpt":261},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":263,"icon":264,"color":265,"title":266,"description":267,"articles":268},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[269,273,277],{"slug":270,"title":271,"excerpt":272},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":274,"title":275,"excerpt":276},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":278,"title":279,"excerpt":280},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":282,"icon":283,"color":284,"title":285,"description":286,"articles":287},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[288,292,296],{"slug":289,"title":290,"excerpt":291},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":293,"title":294,"excerpt":295},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":297,"title":298,"excerpt":299},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":8,"icon":301,"color":302,"title":9,"description":303,"articles":304},"megaphone","#EC4899","Customer data, coupons and newsletters.",[305,309,310],{"slug":306,"title":307,"excerpt":308},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":4,"title":5,"excerpt":6},{"slug":311,"title":312,"excerpt":313},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":315,"icon":316,"color":317,"title":318,"description":319,"articles":320},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[321],{"slug":322,"title":323,"excerpt":324},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":326,"icon":327,"color":328,"title":329,"description":330,"articles":331},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[332,336],{"slug":333,"title":334,"excerpt":335},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":337,"title":338,"excerpt":339},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":341,"icon":342,"color":343,"title":344,"description":345,"articles":346},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[347,351],{"slug":348,"title":349,"excerpt":350},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":352,"title":353,"excerpt":354},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448844]