[{"data":1,"prerenderedAt":361},["ShallowReactive",2],{"help-article-personeel-checklists-en-slimme-acties-en":3,"help-index-en":42},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":41},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":8,"title":9},"personeel","Staff",[11,14,26,30,32,37],{"type":12,"html":13},"paragraph","\u003Cp>\u003Cb>Checklists\u003C\u002Fb> record what needs to happen every day — at opening, at closing or on set days. You create a template and Onavan puts a fresh list ready each day.\u003C\u002Fp>",{"type":15,"items":16},"steps",[17,20,23],{"title":18,"text":19},"Create a template","Go to Checklists and then “Manage templates”. Choose whether it is for opening, closing or your own days.",{"title":21,"text":22},"Add tasks","For each task you can set a time, a department and a specific staff member.",{"title":24,"text":25},"Add guidance where useful","A short description, photos or an instruction video helps new staff.",{"type":27,"text":28,"level":29},"heading","Smart actions",2,{"type":12,"html":31},"\u003Cp>Some tasks do not need ticking off by hand. Link a task to a \u003Cb>smart action\u003C\u002Fb> and the system turns it green itself once it has actually happened.\u003C\u002Fp>",{"type":33,"items":34},"list",[35,36],"Register closed — ticks off once the day close is confirmed","All messages answered — ticks off once no contact message is left open",{"type":38,"variant":39,"text":40},"callout","info","A task with a smart action carries the label “Automatic”. You can still tick it on or off by hand at any time.","2026-07-31T21:34:09+02:00",[43,58,117,140,159,174,225,268,287,301,320,331,346],{"slug":44,"icon":45,"color":46,"title":47,"description":48,"articles":49},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[50,54],{"slug":51,"title":52,"excerpt":53},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":55,"title":56,"excerpt":57},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":59,"icon":60,"color":61,"title":62,"description":63,"articles":64},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[65,69,73,77,81,85,89,93,97,101,105,109,113],{"slug":66,"title":67,"excerpt":68},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":70,"title":71,"excerpt":72},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":74,"title":75,"excerpt":76},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":78,"title":79,"excerpt":80},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":82,"title":83,"excerpt":84},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":86,"title":87,"excerpt":88},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":90,"title":91,"excerpt":92},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":94,"title":95,"excerpt":96},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":98,"title":99,"excerpt":100},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":102,"title":103,"excerpt":104},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":106,"title":107,"excerpt":108},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":110,"title":111,"excerpt":112},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":114,"title":115,"excerpt":116},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":118,"icon":119,"color":120,"title":121,"description":122,"articles":123},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[124,128,132,136],{"slug":125,"title":126,"excerpt":127},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":129,"title":130,"excerpt":131},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":133,"title":134,"excerpt":135},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":137,"title":138,"excerpt":139},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":141,"icon":142,"color":143,"title":144,"description":145,"articles":146},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[147,151,155],{"slug":148,"title":149,"excerpt":150},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":152,"title":153,"excerpt":154},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":156,"title":157,"excerpt":158},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":160,"icon":161,"color":162,"title":163,"description":164,"articles":165},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[166,170],{"slug":167,"title":168,"excerpt":169},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":171,"title":172,"excerpt":173},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":175,"icon":176,"color":177,"title":178,"description":179,"articles":180},"reserveringen","calendar-days","#7C3AED","Reservations","The agenda, table service, statuses and all reservation settings.",[181,185,189,193,197,201,205,209,213,217,221],{"slug":182,"title":183,"excerpt":184},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":186,"title":187,"excerpt":188},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":190,"title":191,"excerpt":192},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":194,"title":195,"excerpt":196},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":198,"title":199,"excerpt":200},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":202,"title":203,"excerpt":204},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":206,"title":207,"excerpt":208},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":210,"title":211,"excerpt":212},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":214,"title":215,"excerpt":216},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":218,"title":219,"excerpt":220},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":222,"title":223,"excerpt":224},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":226,"icon":227,"color":228,"title":229,"description":230,"articles":231},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[232,236,240,244,248,252,256,260,264],{"slug":233,"title":234,"excerpt":235},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":237,"title":238,"excerpt":239},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":241,"title":242,"excerpt":243},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":245,"title":246,"excerpt":247},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":249,"title":250,"excerpt":251},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":253,"title":254,"excerpt":255},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":257,"title":258,"excerpt":259},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":261,"title":262,"excerpt":263},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":265,"title":266,"excerpt":267},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":269,"icon":270,"color":271,"title":272,"description":273,"articles":274},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[275,279,283],{"slug":276,"title":277,"excerpt":278},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":280,"title":281,"excerpt":282},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":284,"title":285,"excerpt":286},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":8,"icon":288,"color":289,"title":9,"description":290,"articles":291},"users","#0EA5E9","Adding staff, setting permissions, rostering and tracking hours.",[292,296,297],{"slug":293,"title":294,"excerpt":295},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":4,"title":5,"excerpt":6},{"slug":298,"title":299,"excerpt":300},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":302,"icon":303,"color":304,"title":305,"description":306,"articles":307},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[308,312,316],{"slug":309,"title":310,"excerpt":311},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":313,"title":314,"excerpt":315},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":317,"title":318,"excerpt":319},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":321,"icon":322,"color":323,"title":324,"description":325,"articles":326},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[327],{"slug":328,"title":329,"excerpt":330},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":332,"icon":333,"color":334,"title":335,"description":336,"articles":337},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[338,342],{"slug":339,"title":340,"excerpt":341},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":343,"title":344,"excerpt":345},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":347,"icon":348,"color":349,"title":350,"description":351,"articles":352},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[353,357],{"slug":354,"title":355,"excerpt":356},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":358,"title":359,"excerpt":360},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448764]