[{"data":1,"prerenderedAt":356},["ShallowReactive",2],{"help-article-personeel-medewerkers-en-rechten-en":3,"help-index-en":37},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":36},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":8,"title":9},"personeel","Staff",[11,14,26,30,34],{"type":12,"html":13},"paragraph","\u003Cp>You add colleagues under \u003Cb>Staff\u003C\u002Fb>. Everyone gets a role, and that role decides which parts of the admin panel they can see.\u003C\u002Fp>",{"type":15,"items":16},"steps",[17,20,23],{"title":18,"text":19},"Add the staff member","Fill in their name and email address. They receive an invitation to set a password.",{"title":21,"text":22},"Pick a role","For example a role that may only use the register and the agenda.",{"title":24,"text":25},"Optionally set a PIN","That lets someone switch quickly on the register without signing in fully each time.",{"type":27,"variant":28,"text":29},"callout","warning","Do not give everyone every permission. Sections like Reporting and Settings hold revenue figures and payment settings — limit those to the people who really need them.",{"type":31,"text":32,"level":33},"heading","Tracking hours",2,{"type":12,"html":35},"\u003Cp>Staff clock in and out under \u003Cb>Time clock\u003C\u002Fb>. You plan shifts in \u003Cb>Roster\u003C\u002Fb>, and handle leave requests under \u003Cb>Leave\u003C\u002Fb>.\u003C\u002Fp>","2026-07-31T21:34:09+02:00",[38,53,112,135,154,169,220,263,282,296,315,326,341],{"slug":39,"icon":40,"color":41,"title":42,"description":43,"articles":44},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[45,49],{"slug":46,"title":47,"excerpt":48},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":50,"title":51,"excerpt":52},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":54,"icon":55,"color":56,"title":57,"description":58,"articles":59},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[60,64,68,72,76,80,84,88,92,96,100,104,108],{"slug":61,"title":62,"excerpt":63},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":65,"title":66,"excerpt":67},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":69,"title":70,"excerpt":71},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":73,"title":74,"excerpt":75},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":77,"title":78,"excerpt":79},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":81,"title":82,"excerpt":83},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":85,"title":86,"excerpt":87},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":89,"title":90,"excerpt":91},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":93,"title":94,"excerpt":95},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":97,"title":98,"excerpt":99},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":101,"title":102,"excerpt":103},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":105,"title":106,"excerpt":107},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":109,"title":110,"excerpt":111},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":113,"icon":114,"color":115,"title":116,"description":117,"articles":118},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[119,123,127,131],{"slug":120,"title":121,"excerpt":122},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":124,"title":125,"excerpt":126},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":128,"title":129,"excerpt":130},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":132,"title":133,"excerpt":134},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":136,"icon":137,"color":138,"title":139,"description":140,"articles":141},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[142,146,150],{"slug":143,"title":144,"excerpt":145},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":147,"title":148,"excerpt":149},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":151,"title":152,"excerpt":153},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":155,"icon":156,"color":157,"title":158,"description":159,"articles":160},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[161,165],{"slug":162,"title":163,"excerpt":164},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":166,"title":167,"excerpt":168},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":170,"icon":171,"color":172,"title":173,"description":174,"articles":175},"reserveringen","calendar-days","#7C3AED","Reservations","The agenda, table service, statuses and all reservation settings.",[176,180,184,188,192,196,200,204,208,212,216],{"slug":177,"title":178,"excerpt":179},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":181,"title":182,"excerpt":183},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":185,"title":186,"excerpt":187},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":189,"title":190,"excerpt":191},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":193,"title":194,"excerpt":195},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":197,"title":198,"excerpt":199},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":201,"title":202,"excerpt":203},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":205,"title":206,"excerpt":207},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":209,"title":210,"excerpt":211},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":213,"title":214,"excerpt":215},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":217,"title":218,"excerpt":219},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":221,"icon":222,"color":223,"title":224,"description":225,"articles":226},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[227,231,235,239,243,247,251,255,259],{"slug":228,"title":229,"excerpt":230},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":232,"title":233,"excerpt":234},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":236,"title":237,"excerpt":238},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":240,"title":241,"excerpt":242},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":244,"title":245,"excerpt":246},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":248,"title":249,"excerpt":250},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":252,"title":253,"excerpt":254},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":256,"title":257,"excerpt":258},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":260,"title":261,"excerpt":262},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":264,"icon":265,"color":266,"title":267,"description":268,"articles":269},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[270,274,278],{"slug":271,"title":272,"excerpt":273},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":275,"title":276,"excerpt":277},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":279,"title":280,"excerpt":281},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":8,"icon":283,"color":284,"title":9,"description":285,"articles":286},"users","#0EA5E9","Adding staff, setting permissions, rostering and tracking hours.",[287,288,292],{"slug":4,"title":5,"excerpt":6},{"slug":289,"title":290,"excerpt":291},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":293,"title":294,"excerpt":295},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":297,"icon":298,"color":299,"title":300,"description":301,"articles":302},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[303,307,311],{"slug":304,"title":305,"excerpt":306},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":308,"title":309,"excerpt":310},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":312,"title":313,"excerpt":314},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":316,"icon":317,"color":318,"title":319,"description":320,"articles":321},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[322],{"slug":323,"title":324,"excerpt":325},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":327,"icon":328,"color":329,"title":330,"description":331,"articles":332},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[333,337],{"slug":334,"title":335,"excerpt":336},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":338,"title":339,"excerpt":340},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":342,"icon":343,"color":344,"title":345,"description":346,"articles":347},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[348,352],{"slug":349,"title":350,"excerpt":351},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":353,"title":354,"excerpt":355},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448643]