[{"data":1,"prerenderedAt":365},["ShallowReactive",2],{"help-article-personeel-rooster-en-urenregistratie-en":3,"help-index-en":46},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":45},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":8,"title":9},"personeel","Staff",[11,14,21,25,37,39,41],{"type":12,"html":13},"paragraph","\u003Cp>Planning and time tracking sit in four parts that work together.\u003C\u002Fp>",{"type":15,"items":16},"list",[17,18,19,20],"Roster — where you plan who works when","Time clock — where staff clock in and out","Labour costs — what the hours worked cost you","Leave — requesting and approving days off",{"type":22,"text":23,"level":24},"heading","Planning a shift",2,{"type":26,"items":27},"steps",[28,31,34],{"title":29,"text":30},"Open the Roster","Pick the week you want to plan.",{"title":32,"text":33},"Add shifts","Set a start and end time per staff member.",{"title":35,"text":36},"Check leave","Approved leave requests show up, so you do not schedule someone who is off.",{"type":22,"text":38,"level":24},"Getting hours right",{"type":12,"html":40},"\u003Cp>Staff clock in and out under \u003Cb>Time clock\u003C\u002Fb>. Clocked hours sit alongside the roster, so you immediately see where someone worked longer or shorter than planned.\u003C\u002Fp>",{"type":42,"variant":43,"text":44},"callout","warning","Check the hours before you run payroll. A forgotten clock-out keeps running and counts as a wildly long shift.","2026-07-31T21:54:09+02:00",[47,62,121,144,163,178,229,272,291,305,324,335,350],{"slug":48,"icon":49,"color":50,"title":51,"description":52,"articles":53},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[54,58],{"slug":55,"title":56,"excerpt":57},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":59,"title":60,"excerpt":61},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":63,"icon":64,"color":65,"title":66,"description":67,"articles":68},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[69,73,77,81,85,89,93,97,101,105,109,113,117],{"slug":70,"title":71,"excerpt":72},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":74,"title":75,"excerpt":76},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":78,"title":79,"excerpt":80},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":82,"title":83,"excerpt":84},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":86,"title":87,"excerpt":88},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":90,"title":91,"excerpt":92},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":94,"title":95,"excerpt":96},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":98,"title":99,"excerpt":100},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":102,"title":103,"excerpt":104},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":106,"title":107,"excerpt":108},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":110,"title":111,"excerpt":112},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":114,"title":115,"excerpt":116},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":118,"title":119,"excerpt":120},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":122,"icon":123,"color":124,"title":125,"description":126,"articles":127},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[128,132,136,140],{"slug":129,"title":130,"excerpt":131},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":133,"title":134,"excerpt":135},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":137,"title":138,"excerpt":139},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":141,"title":142,"excerpt":143},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":145,"icon":146,"color":147,"title":148,"description":149,"articles":150},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[151,155,159],{"slug":152,"title":153,"excerpt":154},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":156,"title":157,"excerpt":158},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":160,"title":161,"excerpt":162},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":164,"icon":165,"color":166,"title":167,"description":168,"articles":169},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[170,174],{"slug":171,"title":172,"excerpt":173},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":175,"title":176,"excerpt":177},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":179,"icon":180,"color":181,"title":182,"description":183,"articles":184},"reserveringen","calendar-days","#7C3AED","Reservations","The agenda, table service, statuses and all reservation settings.",[185,189,193,197,201,205,209,213,217,221,225],{"slug":186,"title":187,"excerpt":188},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":190,"title":191,"excerpt":192},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":194,"title":195,"excerpt":196},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":198,"title":199,"excerpt":200},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":202,"title":203,"excerpt":204},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":206,"title":207,"excerpt":208},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":210,"title":211,"excerpt":212},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":214,"title":215,"excerpt":216},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":218,"title":219,"excerpt":220},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":222,"title":223,"excerpt":224},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":226,"title":227,"excerpt":228},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":230,"icon":231,"color":232,"title":233,"description":234,"articles":235},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[236,240,244,248,252,256,260,264,268],{"slug":237,"title":238,"excerpt":239},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":241,"title":242,"excerpt":243},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":245,"title":246,"excerpt":247},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":249,"title":250,"excerpt":251},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":253,"title":254,"excerpt":255},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":257,"title":258,"excerpt":259},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":261,"title":262,"excerpt":263},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":265,"title":266,"excerpt":267},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":269,"title":270,"excerpt":271},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":273,"icon":274,"color":275,"title":276,"description":277,"articles":278},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[279,283,287],{"slug":280,"title":281,"excerpt":282},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":284,"title":285,"excerpt":286},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":288,"title":289,"excerpt":290},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":8,"icon":292,"color":293,"title":9,"description":294,"articles":295},"users","#0EA5E9","Adding staff, setting permissions, rostering and tracking hours.",[296,300,304],{"slug":297,"title":298,"excerpt":299},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":301,"title":302,"excerpt":303},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":4,"title":5,"excerpt":6},{"slug":306,"icon":307,"color":308,"title":309,"description":310,"articles":311},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[312,316,320],{"slug":313,"title":314,"excerpt":315},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":317,"title":318,"excerpt":319},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":321,"title":322,"excerpt":323},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":325,"icon":326,"color":327,"title":328,"description":329,"articles":330},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[331],{"slug":332,"title":333,"excerpt":334},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":336,"icon":337,"color":338,"title":339,"description":340,"articles":341},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[342,346],{"slug":343,"title":344,"excerpt":345},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":347,"title":348,"excerpt":349},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":351,"icon":352,"color":353,"title":354,"description":355,"articles":356},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[357,361],{"slug":358,"title":359,"excerpt":360},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":362,"title":363,"excerpt":364},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448769]