[{"data":1,"prerenderedAt":349},["ShallowReactive",2],{"help-article-reserveringen-e-mails-rond-reserveringen-en":3,"help-index-en":30},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":29},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":8,"title":9},"reserveringen","Reservations",[11,14,16,20,22,26],{"type":12,"html":13},"paragraph","\u003Cp>In the reservation settings you link a template per action — for example different wording for a confirmation than for a cancellation.\u003C\u002Fp>",{"type":12,"html":15},"\u003Cp>If you pick no template, Onavan uses a default text. \u003Cb>Preview\u003C\u002Fb> shows you how the email will look before you let it loose on guests.\u003C\u002Fp>",{"type":17,"text":18,"level":19},"heading","Automatic reminder",2,{"type":12,"html":21},"\u003Cp>Under \u003Cb>Send reminder\u003C\u002Fb> enter how many minutes beforehand the guest gets a reminder. Leave it empty and no reminder is sent.\u003C\u002Fp>",{"type":23,"variant":24,"text":25},"callout","tip","A reminder a few hours ahead noticeably cuts no-shows. Do not set it too early: an email from a week before has already been forgotten.",{"type":23,"variant":27,"text":28},"info","The templates come with a list of available variables, such as the name and the time. Use those in your own text to make the email personal.","2026-07-31T23:57:36+02:00",[31,46,105,128,147,162,208,251,270,289,308,319,334],{"slug":32,"icon":33,"color":34,"title":35,"description":36,"articles":37},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[38,42],{"slug":39,"title":40,"excerpt":41},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":43,"title":44,"excerpt":45},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":47,"icon":48,"color":49,"title":50,"description":51,"articles":52},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[53,57,61,65,69,73,77,81,85,89,93,97,101],{"slug":54,"title":55,"excerpt":56},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":58,"title":59,"excerpt":60},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":62,"title":63,"excerpt":64},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":66,"title":67,"excerpt":68},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":70,"title":71,"excerpt":72},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":74,"title":75,"excerpt":76},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":78,"title":79,"excerpt":80},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":82,"title":83,"excerpt":84},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":86,"title":87,"excerpt":88},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":90,"title":91,"excerpt":92},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":94,"title":95,"excerpt":96},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":98,"title":99,"excerpt":100},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":102,"title":103,"excerpt":104},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":106,"icon":107,"color":108,"title":109,"description":110,"articles":111},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[112,116,120,124],{"slug":113,"title":114,"excerpt":115},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":117,"title":118,"excerpt":119},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":121,"title":122,"excerpt":123},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":125,"title":126,"excerpt":127},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":129,"icon":130,"color":131,"title":132,"description":133,"articles":134},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[135,139,143],{"slug":136,"title":137,"excerpt":138},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":140,"title":141,"excerpt":142},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":144,"title":145,"excerpt":146},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":148,"icon":149,"color":150,"title":151,"description":152,"articles":153},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[154,158],{"slug":155,"title":156,"excerpt":157},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":159,"title":160,"excerpt":161},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":8,"icon":163,"color":164,"title":9,"description":165,"articles":166},"calendar-days","#7C3AED","The agenda, table service, statuses and all reservation settings.",[167,171,175,179,183,187,191,195,196,200,204],{"slug":168,"title":169,"excerpt":170},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":172,"title":173,"excerpt":174},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":176,"title":177,"excerpt":178},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":180,"title":181,"excerpt":182},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":184,"title":185,"excerpt":186},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":188,"title":189,"excerpt":190},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":192,"title":193,"excerpt":194},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":4,"title":5,"excerpt":6},{"slug":197,"title":198,"excerpt":199},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":201,"title":202,"excerpt":203},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":205,"title":206,"excerpt":207},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":209,"icon":210,"color":211,"title":212,"description":213,"articles":214},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[215,219,223,227,231,235,239,243,247],{"slug":216,"title":217,"excerpt":218},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":220,"title":221,"excerpt":222},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":224,"title":225,"excerpt":226},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":228,"title":229,"excerpt":230},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":232,"title":233,"excerpt":234},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":236,"title":237,"excerpt":238},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":240,"title":241,"excerpt":242},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":244,"title":245,"excerpt":246},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":248,"title":249,"excerpt":250},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":252,"icon":253,"color":254,"title":255,"description":256,"articles":257},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[258,262,266],{"slug":259,"title":260,"excerpt":261},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":263,"title":264,"excerpt":265},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":267,"title":268,"excerpt":269},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":271,"icon":272,"color":273,"title":274,"description":275,"articles":276},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[277,281,285],{"slug":278,"title":279,"excerpt":280},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":282,"title":283,"excerpt":284},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":286,"title":287,"excerpt":288},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":290,"icon":291,"color":292,"title":293,"description":294,"articles":295},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[296,300,304],{"slug":297,"title":298,"excerpt":299},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":301,"title":302,"excerpt":303},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":305,"title":306,"excerpt":307},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":309,"icon":310,"color":311,"title":312,"description":313,"articles":314},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[315],{"slug":316,"title":317,"excerpt":318},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":320,"icon":321,"color":322,"title":323,"description":324,"articles":325},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[326,330],{"slug":327,"title":328,"excerpt":329},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":331,"title":332,"excerpt":333},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":335,"icon":336,"color":337,"title":338,"description":339,"articles":340},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[341,345],{"slug":342,"title":343,"excerpt":344},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":346,"title":347,"excerpt":348},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448448]