[{"data":1,"prerenderedAt":358},["ShallowReactive",2],{"help-article-reserveringen-reserveringsinstellingen-en":3,"help-index-en":39},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":38},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":8,"title":9},"reserveringen","Reservations",[11,14,18,27,31,33,35],{"type":12,"html":13},"paragraph","\u003Cp>The \u003Cb>Settings\u003C\u002Fb> button in the Agenda decides how booking works on your website. Start with the \u003Cb>Enable reservations on the website\u003C\u002Fb> switch — without it the form is not online.\u003C\u002Fp>",{"type":15,"text":16,"level":17},"heading","The main settings",2,{"type":19,"items":20},"list",[21,22,23,24,25,26],"Default table duration — how long you block a table per reservation","Time slot interval — how often a guest can pick a time, for example every half hour","Max. party size — the largest group allowed to book online","Min. advance notice — how close to the time booking is still allowed","Max. days ahead to book — how far into the future the form is open","Buffer between reservations — extra time to clear the table",{"type":28,"variant":29,"text":30},"callout","warning","If you set the maximum party size higher than your largest table can take, Onavan warns you. Such bookings cannot be seated at a single table.",{"type":15,"text":32,"level":17},"Confirmation and cancellation",{"type":12,"html":34},"\u003Cp>You can require a guest to confirm by \u003Cb>email\u003C\u002Fb> before the reservation really counts. That cuts down on ghost bookings. You can also enter a \u003Cb>cancellation policy\u003C\u002Fb> which the guest sees when booking.\u003C\u002Fp>",{"type":28,"variant":36,"text":37},"tip","Fill in a notification email too. You then get a message for every new reservation, instead of having to keep refreshing the agenda.","2026-07-31T23:57:35+02:00",[40,55,114,137,156,171,217,260,279,298,317,328,343],{"slug":41,"icon":42,"color":43,"title":44,"description":45,"articles":46},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[47,51],{"slug":48,"title":49,"excerpt":50},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":52,"title":53,"excerpt":54},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":56,"icon":57,"color":58,"title":59,"description":60,"articles":61},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[62,66,70,74,78,82,86,90,94,98,102,106,110],{"slug":63,"title":64,"excerpt":65},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":67,"title":68,"excerpt":69},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":71,"title":72,"excerpt":73},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":75,"title":76,"excerpt":77},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":79,"title":80,"excerpt":81},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":83,"title":84,"excerpt":85},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":87,"title":88,"excerpt":89},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":91,"title":92,"excerpt":93},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":95,"title":96,"excerpt":97},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":99,"title":100,"excerpt":101},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":103,"title":104,"excerpt":105},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":107,"title":108,"excerpt":109},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":111,"title":112,"excerpt":113},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":115,"icon":116,"color":117,"title":118,"description":119,"articles":120},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[121,125,129,133],{"slug":122,"title":123,"excerpt":124},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":126,"title":127,"excerpt":128},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":130,"title":131,"excerpt":132},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":134,"title":135,"excerpt":136},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":138,"icon":139,"color":140,"title":141,"description":142,"articles":143},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[144,148,152],{"slug":145,"title":146,"excerpt":147},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":149,"title":150,"excerpt":151},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":153,"title":154,"excerpt":155},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":157,"icon":158,"color":159,"title":160,"description":161,"articles":162},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[163,167],{"slug":164,"title":165,"excerpt":166},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":168,"title":169,"excerpt":170},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":8,"icon":172,"color":173,"title":9,"description":174,"articles":175},"calendar-days","#7C3AED","The agenda, table service, statuses and all reservation settings.",[176,180,184,188,192,196,200,201,205,209,213],{"slug":177,"title":178,"excerpt":179},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":181,"title":182,"excerpt":183},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":185,"title":186,"excerpt":187},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":189,"title":190,"excerpt":191},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":193,"title":194,"excerpt":195},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":197,"title":198,"excerpt":199},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":4,"title":5,"excerpt":6},{"slug":202,"title":203,"excerpt":204},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":206,"title":207,"excerpt":208},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":210,"title":211,"excerpt":212},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":214,"title":215,"excerpt":216},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":218,"icon":219,"color":220,"title":221,"description":222,"articles":223},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[224,228,232,236,240,244,248,252,256],{"slug":225,"title":226,"excerpt":227},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":229,"title":230,"excerpt":231},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":233,"title":234,"excerpt":235},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":237,"title":238,"excerpt":239},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":241,"title":242,"excerpt":243},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":245,"title":246,"excerpt":247},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":249,"title":250,"excerpt":251},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":253,"title":254,"excerpt":255},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":257,"title":258,"excerpt":259},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":261,"icon":262,"color":263,"title":264,"description":265,"articles":266},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[267,271,275],{"slug":268,"title":269,"excerpt":270},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":272,"title":273,"excerpt":274},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":276,"title":277,"excerpt":278},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":280,"icon":281,"color":282,"title":283,"description":284,"articles":285},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[286,290,294],{"slug":287,"title":288,"excerpt":289},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":291,"title":292,"excerpt":293},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":295,"title":296,"excerpt":297},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":299,"icon":300,"color":301,"title":302,"description":303,"articles":304},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[305,309,313],{"slug":306,"title":307,"excerpt":308},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":310,"title":311,"excerpt":312},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":314,"title":315,"excerpt":316},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":318,"icon":319,"color":320,"title":321,"description":322,"articles":323},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[324],{"slug":325,"title":326,"excerpt":327},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":329,"icon":330,"color":331,"title":332,"description":333,"articles":334},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[335,339],{"slug":336,"title":337,"excerpt":338},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":340,"title":341,"excerpt":342},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":344,"icon":345,"color":346,"title":347,"description":348,"articles":349},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[350,354],{"slug":351,"title":352,"excerpt":353},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":355,"title":356,"excerpt":357},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448438]