[{"data":1,"prerenderedAt":351},["ShallowReactive",2],{"help-article-reserveringen-risico-op-no-show-en":3,"help-index-en":32},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":31},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":8,"title":9},"reserveringen","Reservations",[11,14,18,24,28],{"type":12,"html":13},"paragraph","\u003Cp>A reservation can carry a warning triangle. It means this guest has failed to turn up before. Click it to see how often that was, and whether there were cancellations too.\u003C\u002Fp>",{"type":15,"text":16,"level":17},"heading","What you can do",2,{"type":19,"items":20},"list",[21,22,23],"Send a reminder with one click","Call to ask for reconfirmation if in doubt","Block the table slightly shorter, so you can still give it away",{"type":25,"variant":26,"text":27},"callout","warning","Do not tell the guest there is a risk flag. It is a tool for you, not a judgement to put to them — and the reason for an earlier no-show may have been entirely innocent.",{"type":25,"variant":29,"text":30},"info","The flag is based on the statuses you enter. If you do not consistently mark no-shows as “No-show”, this warning will not work either.","2026-07-31T23:57:35+02:00",[33,48,107,130,149,164,210,253,272,291,310,321,336],{"slug":34,"icon":35,"color":36,"title":37,"description":38,"articles":39},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[40,44],{"slug":41,"title":42,"excerpt":43},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":45,"title":46,"excerpt":47},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":49,"icon":50,"color":51,"title":52,"description":53,"articles":54},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[55,59,63,67,71,75,79,83,87,91,95,99,103],{"slug":56,"title":57,"excerpt":58},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":60,"title":61,"excerpt":62},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":64,"title":65,"excerpt":66},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":68,"title":69,"excerpt":70},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":72,"title":73,"excerpt":74},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":76,"title":77,"excerpt":78},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":80,"title":81,"excerpt":82},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":84,"title":85,"excerpt":86},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":88,"title":89,"excerpt":90},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":92,"title":93,"excerpt":94},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":96,"title":97,"excerpt":98},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":100,"title":101,"excerpt":102},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":104,"title":105,"excerpt":106},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":108,"icon":109,"color":110,"title":111,"description":112,"articles":113},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[114,118,122,126],{"slug":115,"title":116,"excerpt":117},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":119,"title":120,"excerpt":121},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":123,"title":124,"excerpt":125},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":127,"title":128,"excerpt":129},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":131,"icon":132,"color":133,"title":134,"description":135,"articles":136},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[137,141,145],{"slug":138,"title":139,"excerpt":140},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":142,"title":143,"excerpt":144},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":146,"title":147,"excerpt":148},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":150,"icon":151,"color":152,"title":153,"description":154,"articles":155},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[156,160],{"slug":157,"title":158,"excerpt":159},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":161,"title":162,"excerpt":163},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":8,"icon":165,"color":166,"title":9,"description":167,"articles":168},"calendar-days","#7C3AED","The agenda, table service, statuses and all reservation settings.",[169,173,177,181,185,189,190,194,198,202,206],{"slug":170,"title":171,"excerpt":172},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":174,"title":175,"excerpt":176},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":178,"title":179,"excerpt":180},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":182,"title":183,"excerpt":184},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":186,"title":187,"excerpt":188},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":4,"title":5,"excerpt":6},{"slug":191,"title":192,"excerpt":193},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":195,"title":196,"excerpt":197},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":199,"title":200,"excerpt":201},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":203,"title":204,"excerpt":205},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":207,"title":208,"excerpt":209},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":211,"icon":212,"color":213,"title":214,"description":215,"articles":216},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[217,221,225,229,233,237,241,245,249],{"slug":218,"title":219,"excerpt":220},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":222,"title":223,"excerpt":224},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":226,"title":227,"excerpt":228},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":230,"title":231,"excerpt":232},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":234,"title":235,"excerpt":236},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":238,"title":239,"excerpt":240},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":242,"title":243,"excerpt":244},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":246,"title":247,"excerpt":248},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":250,"title":251,"excerpt":252},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":254,"icon":255,"color":256,"title":257,"description":258,"articles":259},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[260,264,268],{"slug":261,"title":262,"excerpt":263},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":265,"title":266,"excerpt":267},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":269,"title":270,"excerpt":271},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":273,"icon":274,"color":275,"title":276,"description":277,"articles":278},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[279,283,287],{"slug":280,"title":281,"excerpt":282},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":284,"title":285,"excerpt":286},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":288,"title":289,"excerpt":290},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":292,"icon":293,"color":294,"title":295,"description":296,"articles":297},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[298,302,306],{"slug":299,"title":300,"excerpt":301},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":303,"title":304,"excerpt":305},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":307,"title":308,"excerpt":309},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":311,"icon":312,"color":313,"title":314,"description":315,"articles":316},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[317],{"slug":318,"title":319,"excerpt":320},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":322,"icon":323,"color":324,"title":325,"description":326,"articles":327},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[328,332],{"slug":329,"title":330,"excerpt":331},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":333,"title":334,"excerpt":335},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":337,"icon":338,"color":339,"title":340,"description":341,"articles":342},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[343,347],{"slug":344,"title":345,"excerpt":346},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":348,"title":349,"excerpt":350},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448434]