[{"data":1,"prerenderedAt":350},["ShallowReactive",2],{"help-article-reserveringen-walk-ins-aannemen-en":3,"help-index-en":31},{"slug":4,"title":5,"excerpt":6,"category":7,"blocks":10,"updatedAt":30},"walk-ins-aannemen","Taking walk-ins","Seating a guest who walks in without a reservation.",{"slug":8,"title":9},"reserveringen","Reservations",[11,14,26],{"type":12,"html":13},"paragraph","\u003Cp>Someone walking in without a reservation? Use \u003Cb>Walk-in\u003C\u002Fb>. It locks the table straight away, so you do not accidentally give it to a reservation arriving shortly.\u003C\u002Fp>",{"type":15,"items":16},"steps",[17,20,23],{"title":18,"text":19},"Pick a free table","In table service, tap a table that is free.",{"title":21,"text":22},"Choose “Walk-in”","Enter the number of guests.",{"title":24,"text":25},"Set the expected duration","That tells the agenda until when the table is occupied, and whether another reservation can follow.",{"type":27,"variant":28,"text":29},"callout","tip","Be honest about the expected duration. Set it too short and there appears to be room for a reservation there is not — leaving someone standing in front of an occupied table.","2026-07-31T23:57:35+02:00",[32,47,106,129,148,163,209,252,271,290,309,320,335],{"slug":33,"icon":34,"color":35,"title":36,"description":37,"articles":38},"aan-de-slag","rocket","#2B7FFF","Getting started","First steps: signing in, filling in your company details and setting up your business.",[39,43],{"slug":40,"title":41,"excerpt":42},"inloggen-in-het-beheerpaneel","Signing in to the admin panel","Where to sign in and what the dashboard shows you.",{"slug":44,"title":45,"excerpt":46},"bedrijfsgegevens-invullen","Filling in your company details","Name, address, time zone and time format — these appear on receipts and in emails.",{"slug":48,"icon":49,"color":50,"title":51,"description":52,"articles":53},"kassa","monitor","#16A34A","Register","Everything you do at the register: ringing up, splitting, paying and printing.",[54,58,62,66,70,74,78,82,86,90,94,98,102],{"slug":55,"title":56,"excerpt":57},"een-bestelling-aanslaan","Ringing up an order","From picking products to taking payment.",{"slug":59,"title":60,"excerpt":61},"producten-zoeken-en-scannen","Searching products and scanning barcodes","Finding a product faster than clicking through categories.",{"slug":63,"title":64,"excerpt":65},"een-bonregel-aanpassen","Adjusting a line on the order","Quantity, options, notes and removing.",{"slug":67,"title":68,"excerpt":69},"een-vrij-bedrag-toevoegen","Adding a custom amount","Ringing up something that is not on your menu.",{"slug":71,"title":72,"excerpt":73},"meenemen-of-hier-opeten","Takeaway, eat in and pickup time","Recording how and when the guest gets their order.",{"slug":75,"title":76,"excerpt":77},"een-tafel-koppelen-aan-een-bon","Linking a table to an order","Putting an order on a table, or letting the system find a free one.",{"slug":79,"title":80,"excerpt":81},"werken-met-tafels","Working with tables and the floor plan","Putting orders on a table and using the floor plan.",{"slug":83,"title":84,"excerpt":85},"bonnen-parkeren","Parking and resuming orders","Helping another customer without losing your order.",{"slug":87,"title":88,"excerpt":89},"de-rekening-splitsen","Splitting the bill","Splitting evenly per person, or charging per group of products.",{"slug":91,"title":92,"excerpt":93},"afrekenen-contant-kaart-cadeaubon","Paying: cash, card and gift card","Change, split payments and checking a gift card balance.",{"slug":95,"title":96,"excerpt":97},"bonnen-en-keukenbonnen-printen","Printing receipts and kitchen tickets","The difference between a customer receipt and a kitchen ticket, plus the pickup number.",{"slug":99,"title":100,"excerpt":101},"de-kassa-afsluiten","Closing the register","Closing the day, counting the drawer and spotting differences.",{"slug":103,"title":104,"excerpt":105},"voedingswaarden-bekijken","Checking nutrition facts and allergens","Answering quickly when a guest asks.",{"slug":107,"icon":108,"color":109,"title":110,"description":111,"articles":112},"kassa-apparaten","tablet-smartphone","#0891B2","Register devices","Pairing a tablet, signing in with a PIN and the customer display.",[113,117,121,125],{"slug":114,"title":115,"excerpt":116},"een-kassa-apparaat-koppelen","Pairing a register device","Connecting a tablet to your business with a pairing code.",{"slug":118,"title":119,"excerpt":120},"inloggen-en-wisselen-van-collega","Signing in and switching colleague","Working with a PIN and locking the register in between.",{"slug":122,"title":123,"excerpt":124},"het-klantscherm-koppelen","Pairing the customer display","A second screen where the guest follows along with the order.",{"slug":126,"title":127,"excerpt":128},"werken-zonder-internet","Working without internet","Carrying on taking payments when the connection drops.",{"slug":130,"icon":131,"color":132,"title":133,"description":134,"articles":135},"online-bestellen","shopping-bag","#0D9488","Online ordering","Your webshop, the kiosk and which payment methods customers get.",[136,140,144],{"slug":137,"title":138,"excerpt":139},"verkoopkanalen-aanzetten","Turning on sales channels","Switching the webshop, kiosk and register on or off separately.",{"slug":141,"title":142,"excerpt":143},"betaalmethodes-instellen","Setting up payment methods","Deciding per channel how customers can pay.",{"slug":145,"title":146,"excerpt":147},"de-bestelzuil-instellen","Setting up the kiosk","A screen in your venue where guests order themselves.",{"slug":149,"icon":150,"color":151,"title":152,"description":153,"articles":154},"bestellingen","receipt","#DB2777","Orders","Handling incoming orders and finding payments.",[155,159],{"slug":156,"title":157,"excerpt":158},"bestellingen-afhandelen","Handling orders","From incoming order to completed, via the list or the order board.",{"slug":160,"title":161,"excerpt":162},"betalingen-terugvinden","Finding payments","Searching by period, amount or payment method.",{"slug":8,"icon":164,"color":165,"title":9,"description":166,"articles":167},"calendar-days","#7C3AED","The agenda, table service, statuses and all reservation settings.",[168,172,176,180,184,185,189,193,197,201,205],{"slug":169,"title":170,"excerpt":171},"een-reservering-aanmaken","Creating a reservation","Booking a reservation by hand and putting it on a table.",{"slug":173,"title":174,"excerpt":175},"de-drie-weergaves","The three views: list, agenda and table service","Which view to use when.",{"slug":177,"title":178,"excerpt":179},"reserveringen-zoeken-en-filteren","Searching and filtering reservations","Finding a reservation when a guest calls.",{"slug":181,"title":182,"excerpt":183},"statussen-van-een-reservering","Reservation statuses","What each status means and when to set it.",{"slug":4,"title":5,"excerpt":6},{"slug":186,"title":187,"excerpt":188},"risico-op-no-show","No-show risk","A warning for guests who have failed to turn up before.",{"slug":190,"title":191,"excerpt":192},"reserveringsinstellingen","Reservation settings","Table duration, time slots, party size and how far ahead guests can book.",{"slug":194,"title":195,"excerpt":196},"e-mails-rond-reserveringen","Reservation emails","A separate email per status, plus automatic reminders.",{"slug":198,"title":199,"excerpt":200},"agenda-abonnement","Your reservations in Apple or Google Calendar","A calendar subscription so your reservations are on your phone.",{"slug":202,"title":203,"excerpt":204},"de-plattegrond-indelen","Laying out the floor plan","Placing tables, creating floors and publishing.",{"slug":206,"title":207,"excerpt":208},"grote-groepen-tafels-samenvoegen","Large groups: combining tables","A party that does not fit at one table.",{"slug":210,"icon":211,"color":212,"title":213,"description":214,"articles":215},"producten-en-menu","utensils","#F59E0B","Products & menu","Building your menu: products, prices, photos, options, cost price and stock.",[216,220,224,228,232,236,240,244,248],{"slug":217,"title":218,"excerpt":219},"producten-en-categorieen-beheren","Managing products and categories","Structuring your menu and adding products.",{"slug":221,"title":222,"excerpt":223},"prijs-btw-en-punten","Price, tax and loyalty points","What a product costs, what tax it includes and what it earns in points.",{"slug":225,"title":226,"excerpt":227},"fotos-en-kleuren","Photos and colours on a product","How a product looks in the webshop and on the register.",{"slug":229,"title":230,"excerpt":231},"opties-en-notities","Options and notes on a product","Choices with an extra charge, and letting guests pass on a request.",{"slug":233,"title":234,"excerpt":235},"voedingswaarden-en-allergenen-invullen","Entering nutrition facts and allergens","Information your guests and staff can look up.",{"slug":237,"title":238,"excerpt":239},"barcodes-koppelen","Linking barcodes to products","Making scanning possible on the register.",{"slug":241,"title":242,"excerpt":243},"zichtbaarheid-en-tijdblokken","Visibility: sold out, active and time blocks","Deciding whether and when a product can be ordered.",{"slug":245,"title":246,"excerpt":247},"kostprijs-en-marge-berekenen","Calculating cost price and margin","Recording ingredients and seeing what a dish costs you.",{"slug":249,"title":250,"excerpt":251},"voorraad-bijhouden","Keeping track of stock","Seeing what has run out and stopping customers ordering what you do not have.",{"slug":253,"icon":254,"color":255,"title":256,"description":257,"articles":258},"cadeaubonnen-en-spaarpunten","gift","#E11D48","Gift cards & loyalty points","Issuing gift cards, managing balances and letting customers collect points.",[259,263,267],{"slug":260,"title":261,"excerpt":262},"cadeaubonnen-uitgeven","Issuing gift cards","Creating a card and letting it be used as a payment method.",{"slug":264,"title":265,"excerpt":266},"spaarpunten-gebruiken","Using loyalty points","Letting customers collect points and awarding points by hand.",{"slug":268,"title":269,"excerpt":270},"cadeaubonnen-beheren","Managing gift cards","Looking up a balance, correcting it and deactivating a card.",{"slug":272,"icon":273,"color":274,"title":275,"description":276,"articles":277},"personeel","users","#0EA5E9","Staff","Adding staff, setting permissions, rostering and tracking hours.",[278,282,286],{"slug":279,"title":280,"excerpt":281},"medewerkers-en-rechten","Staff and permissions","Adding someone and deciding what they can see and do.",{"slug":283,"title":284,"excerpt":285},"checklists-en-slimme-acties","Checklists and smart actions","Setting daily tasks and letting some tick themselves off.",{"slug":287,"title":288,"excerpt":289},"rooster-en-urenregistratie","Roster and time tracking","Planning shifts, having hours clocked and seeing labour costs.",{"slug":291,"icon":292,"color":293,"title":294,"description":295,"articles":296},"klanten-en-marketing","megaphone","#EC4899","Customers & marketing","Customer data, coupons and newsletters.",[297,301,305],{"slug":298,"title":299,"excerpt":300},"kortingscodes-aanmaken","Creating coupon codes","Setting up a promotion and seeing how often the code was used.",{"slug":302,"title":303,"excerpt":304},"een-nieuwsbrief-versturen","Sending a newsletter","From subscribers and template to a sent campaign.",{"slug":306,"title":307,"excerpt":308},"automatische-mails-instellen","Setting up automated emails","Emails that go out by themselves when a customer does something — or nothing for a while.",{"slug":310,"icon":311,"color":312,"title":313,"description":314,"articles":315},"rapportage","chart-column","#6366F1","Reporting","Figures on revenue, staff, inventory and costs.",[316],{"slug":317,"title":318,"excerpt":319},"je-cijfers-bekijken","Viewing your figures","Reading and exporting the reports.",{"slug":321,"icon":322,"color":323,"title":324,"description":325,"articles":326},"formulieren-en-bestanden","folder","#7E22CE","Forms & files","Building request forms and storing your files.",[327,331],{"slug":328,"title":329,"excerpt":330},"een-formulier-maken","Creating a form","Collecting quotes, requests and bookings through your site.",{"slug":332,"title":333,"excerpt":334},"bestanden-bewaren-in-drive","Storing files in Drive","Photos, menus and documents in one place.",{"slug":336,"icon":337,"color":338,"title":339,"description":340,"articles":341},"instellingen-en-website","settings","#64748B","Settings & website","Setting up your website, arranging the menu and connecting your own domain.",[342,346],{"slug":343,"title":344,"excerpt":345},"je-website-inrichten","Setting up your website","Logo, colours, pages and the top menu.",{"slug":347,"title":348,"excerpt":349},"een-eigen-domeinnaam-koppelen","Connecting your own domain name","From yourbusiness.onavan.com to your own address.",1785871448417]