Using loyalty points
Letting customers collect points and awarding points by hand.
Customers with an account collect points on their orders. You see the balance under Customers, in the Points column.
Adding points by hand
- 1
Look up the customer
Go to Customers and search by name or email address.
- 2
Click “Points”
You then see the current balance and the full history.
- 3
Add points
Enter the number and a short note explaining why. Add your own name so it is clear later who did it.
Always use the note. “Apology for long wait” makes far more sense six months later than a bare number of points with no explanation.
The history shows per line where the points came from: automatically on an order, or awarded by hand.
Last updated on 31 July 2026